Help · FAQ
FAQ
Frequently asked questions
How do I sign up to help with a class event? expand_more
Go to "Events", tap the event, type what you're preparing in "Class organisation", and click "Join".
Can I change or cancel my event sign-up? expand_more
Yes. Click "Remove" next to your sign-up, then add a new one if needed.
Who can add events to the calendar? expand_more
Only an admin or moderator. Any member can sign up to help organise.
Can I belong to several classes? expand_more
Yes. One account, multiple classes.
What happens when my trial ends? expand_more
Some features stop working until you pay for a license. Your data is not deleted right away — see Subscription & payments for details.
Does the second parent have to pay? expand_more
No, if invited by you. If they add their own child, they must pay after the trial.
Do I pay separately for each child? expand_more
Yes. 8 PLN/year per child (individual) or 6 PLN/year (class license).
I've paid for 2 of 3 children — what about the third? expand_more
You only pay for the missing child. The system deducts what you've already paid.
Does a voucher cover all my children? expand_more
No. One voucher per child.
What does the yellow "Pay for all unpaid" banner mean? expand_more
It appears when any child lacks a license. Click it for one-click payment.
What happens to a child without a license? expand_more
Features requiring coverage are disabled. As long as at least one child has an active license, you keep class access.
My school has the package — will I pay for a child from another school? expand_more
Yes. The school package only covers children enrolled at that school.
The second parent added a child from a different class/school — will they pay? expand_more
Yes. Free co-parent access only applies to children added by the primary parent.
In what order should I add children and invite the second parent? expand_more
Add all children first, then invite the co-parent.
How do I change my password? expand_more
Account settings → password section. If you signed up via Google or Facebook, use "Set password".
How do I join an existing class? expand_more
Get the invite link from your class admin, click it, log in, and confirm.
How do I transfer class ownership? expand_more
Class Settings → "Transfer admin privileges". The recipient confirms via email.
How do I revoke a co-parent invitation? expand_more
In "My children", click the remove icon next to the second parent.
Lost your invite link? expand_more
The admin can regenerate it in Class settings → Invite link.
How do I set up a Chat PIN? expand_more
Open the Chat module and set a 4-digit PIN on first use.
What happens if I forget my Chat PIN? expand_more
The PIN cannot be recovered. You can remove it and set a new one, but earlier messages will no longer be readable — this protects the privacy of your conversations.
Who can create announcements? expand_more
Owner, admin, and moderator.
How do I pin an announcement? expand_more
Click the three-dot menu → "Pin". It shows in the sidebar.
How do I contact support? expand_more
Write to support@parentoo.app. We respond within one business day.
How is Class budget different from Collections? expand_more
Collections are individual goals with per-parent contribution lists. Budget is the shared treasury with a running balance.
What does a parent see in Class budget if not the treasurer? expand_more
The class balance and full transaction list. You can view everything but cannot add or edit entries.
How do I attach a receipt to an expense? expand_more
The treasurer adds a receipts section — up to 10 photos per transaction.
How do I create a poll? expand_more
Polls module → "New poll". Choose the type and set a deadline.
Who can see who voted in a poll? expand_more
Public polls: anyone via the "who?" button. Anonymous polls: no one.
How do I add photos to the gallery? expand_more
Open an album → "Add photos". Photos are auto-compressed to ~2 MB.
How do I add meeting minutes? expand_more
Meetings module → expand the meeting → "Add minutes". You can publish them as an announcement.
How do I exclude a parent from a collection? expand_more
Click the person icon next to their name in the contribution view.
How does the treasurer set up bank details for a collection? expand_more
Collection → Collection settings → enter bank account number and phone.
Where can I find payment history and invoices? expand_more
Account settings → "Order history".
Are invoices issued via KSeF? expand_more
After KSeF is fully rolled out, invoices will be sent to Poland's National e-Invoice System. You can download a PDF from Order history.
How is class storage counted? expand_more
Gallery photos + attachments + thumbnails. Check current usage in Class settings → Storage.
How do I buy more storage? expand_more
Class admin: Class settings → Storage → "Extend package".
How do I unenroll a child from a class? expand_more
Account settings → "My children" → "Unenroll".
What is the Shared view? expand_more
A consolidated screen for multi-class parents showing all classes at once.
How do I configure notifications? expand_more
Bell icon → gear → per-class toggles. Changes auto-save.
What happens to my account if I don't pay? expand_more
After the trial some features stop working until you buy a license. If you don't pay, your personal data may be permanently deleted about 3 months after expiry (with a 7-day e-mail warning). Shared content stays in the class.
How do I add extra activities to the schedule? expand_more
A parent marks their child's activities. Only you see them on the dashboard.
What payment methods does Parentoo support? expand_more
BLIK, cards (Visa, Mastercard), and fast bank transfers — payments are handled by the imoje gateway (PKO BP).
Why do I need to provide name and address when paying? expand_more
It is required by the imoje payment gateway. Tick "Issue invoice" if you need a VAT document.
Do I always receive an invoice? expand_more
Only if you tick "Issue invoice" during payment.
What is the invoice numbering format? expand_more
XX/MM/YYYY (e.g. 01/04/2026).
What is the difference between moderator and admin? expand_more
The owner manages the class and can transfer ownership. An administrator helps run the class. A moderator focuses on content and reports.
Who can delete comments? expand_more
The comment author, moderator, admin, or owner.
How do I report inappropriate content? expand_more
Click the flag icon, select a reason, and confirm.
Where does a moderator see reports? expand_more
Class settings → "Reports".
Who can delete an album in the gallery? expand_more
Only a moderator, admin, or owner. Deleting an album removes all photos inside it.
Who can delete an individual photo? expand_more
A moderator, administrator, owner, or the person who added the photo.
How do I enable 2FA? expand_more
Account settings → Security → 2FA. Enabling it is confirmed with a 6-digit code sent to your e-mail. Afterwards, signing in on a new device requires the code from the e-mail.
I can't get my 2FA code — what now? expand_more
The 2FA code is sent to the e-mail address on your account. If you can't access that inbox, email support@parentoo.app and we'll help you regain access.
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